F.A.Q.

Who will be looking after me during the trip?

Our guides are all professionals with a passion for the river and for their country.
They are energetic leaders by day, and by night they transform into fantastic chefs and storytellers.
We are confident that they will give you the best holiday you have ever had!
We have guided tours available in English, Spanish and Italian.

What is the food like?

Our trips are a chance to experience the real life of the local people of Patagonia.
Therefore the food you eat will always be the typical cuisine of the region, and will be extremely high-quality.
The meat you eat has been raised outdoors, with traditional farming techniques, and the fruit and vegetables have been grown by local people.
Patagonian specialities include spit-roast lamb, wild chicken soup, and an array of lush vegetables and fruit.
Don't plan on losing weight on our trips!
If you have any specific dietary requirements, please contact us in advance.

Is it dangerous?

All adventure sports, including rafting, horse-riding, fly-fishing, trekking and kayaking, do have some inherent risk.
However, we take steps to minimise that risk through our years of experience, professional guides and the best in white water equipment.
Your safety is of the utmost importance to us, and we will take steps during your trip to ensure your wellbeing.
Without exception, we take safety kayakers on all trips to ensure added safety for our guests.

How many people can I expect on my trip?

We have a strict maximum of ten travellers per trip.
We feel that this results in minimal environmental impact, as well as giving you a more personal experience.

What happens if I get sick or hurt?

Due to the nature of a river journey, you are often in remote locations.
However, we are well-prepared for the possibility of medical issues, and we will do our best to keep you comfortable in case of problems.
Our river teams are qualified professionals who are trained in Wilderness First Aid and CPR as well as Swift-water Rescue Technicians.
In the highly unlikely event of an accident your trip medic has the experience to deal with a huge variety of ailments and medical situations.
We carry a satellite telephone on all of our trips and have the ability to evacuate you if necessary.

How fit do I have to be?

Forget the gym membership!
We do not have a minimum fitness level required, and we certainly don't expect you to be Superman!
Our tours provide opportunities for people of all fitness levels.
If you're up for it, we will have plenty of chances for side hikes up canyons and to nearby points of interest.
However, you are never obligated to take part in these, and if you'd prefer to sit in camp and enjoy a glass of wine or beer and read a book or listen to music, that's fine.
It is your holiday after all.

Can I join a group without previous experience?

Yes! Most of our clients have never been on a similar adventure before.
We will provide you with everything you need, including equipment and knowledge.
Although you don't need previous experience, you do need to listen to our expert staff, and you must pay attention during briefings and the safety speech.
Our guides will always be at your disposal in case of doubt.

Will I be able to access the internet on holiday?

Due to Patagonia's remote location, some technological comforts are not always available. It is possible to access the internet in town, but there are no wireless networks available, so please speak with one of our guides to make arrangements. While on excursions in the wilderness, there is no internet availability. Your guide will always keep a radio, so you will not be completely cut off from the modern world, but other than that, our trips offer a chance to escape from the hectic urban lifestyle.

I have a camera, can I take that?

On most of our trips, we provide a waterproof pelican case for your use.
This is waterproof and can be kept close to you on your raft for those opportune "action" shots.
We strongly recommend that you pick up a waterproof camera that can be fastened to the collar of your life jacket, for the best raft shots on rapids.

What is the minimum/maximum age?

Our trips are suitable for people of all ages.

What if I have never camped before?

Inexperience is never a problem for our guests.
We want you to have a good time with us, and to enjoy all the wonderful aspects of the open air lifestyle.
With this in mind, we provide many things for your comfort so you will feel at home.
Novice campers shouldn't be nervous, as you will enjoy comfortable nights in the open air.
You will sleep on thick inflatable mattresses in spacious tents.

What if I can't swim?

Not all of our tours require you to be able to swim.
However, we strongly recommend it for our more challenging activities.
You will always be provided with a life jacket for your safety and convenience in the water.

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